Individual Traveler Full Refund Program

PROTECTING YOUR INVESTMENT

Full Refund Program (“FRP”)
For an additional fee, WorldStrides offers protection for your investment through the Full Refund Program (FRP). Should you need to cancel your trip for any reason after the 24-hour grace period from registration, or in the event that your program is cancelled as a result of Uncontrollable Circumstances (as defined below), the FRP protects your investment by reimbursing you for 100% of the amounts you’ve paid in, minus the FRP enrollment fee, any other Non-Refundable Fees, and the Chaperoned Group Flight (international programs), if purchased.

To be eligible for this additional protection, your payment for the FRP fee must be received within 14 days of your initial deposit/payment, and your program must be cancelled 14 or more days before your departure date. The cost of FRP varies based on your program and will be specified in your trip information letter.

Please note, the FRP fee is non-refundable after 24 hours of initial FRP purchase confirmation. Additionally, the Non-Refundable Fees listed above are not refundable at any time, and the FRP does not cover Non-Refundable Fees. FRP does not cover penalties or unrecoverable costs associated with any air or other travel arrangements not provided by WorldStrides.

Uncontrollable Circumstances: Without limitation, WorldStrides, including its affiliates, owners, officers, agents, employees or any associated organization, is not responsible for any injury, loss, or damage to person or property, death, delay, overbooking or downgrading of accommodations, mechanical or other failure of airplanes or other means of transportation or for any failure of any transportation mechanism to arrive or depart timely, dangers associated with animals, sanitation problems, food poisoning, lack of or quality of medical care, illness or disease, difficulty in evacuation in case of a medical or other emergency, or for any other inconvenience beyond the direct control of WorldStrides, in connection with the provision of any goods or services whether occasioned by or resulting from, but not limited to, Uncontrollable Circumstances. Uncontrollable Circumstances may also justify postponement or (if postponement is not achievable) cancellation of trips. Uncontrollable Circumstances include, but are not limited to, acts of force majeure, war (whether declared or not), criminal or terrorist activities of any kind or the threat thereof, civil unrest, strikes or other restrictive labor activities, illness or disease, actual, perceived or threatened epidemics or pandemics, government-imposed travel restrictions or closures, and other events outside WorldStrides’ control that make performance of a trip as contemplated impossible or impractical.

USTOA Membership Means You’re Protected: WorldStrides, as an Active Member of USTOA, is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of WorldStrides’ customers in the unlikely event of WorldStrides’ bankruptcy, insolvency, or cessation of business. Further, you should understand that the $1 million posted by WorldStrides may be sufficient to provide only a partial recovery of the advance payments received by WorldStrides. Complete details of the USTOA Travelers Assistance Program may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by e-mail to information@ustoa.com or by visiting their website at www.ustoa.com.